To be our totally amazing Systems Administrator, you must:

• Have a basic grasp of TCP/IP, routers and switches. Be able to troubleshoto basic connectivity issues. Able to setup VPN connections.

• Have a basic skillset in Windows Server (2003-2012). Be able to perform basic tasks such as user creation etc.

• Basic experience in Active Directory, DNS, DHCP, and other related items.

• Have experience in providing helpdesk support to end users. Be able to provide fantastic customer service.

• Have experience with, or be willing to learn how to use RMM tools (Labtech).

• Be able to troubleshoot basic backup problems.

• Be able to clean viruses and malware from workstations. Troubleshoot other workstation performance issues.

• Have experience using and supporting Microsoft Office (and especially Outlook).

• Be able to perform mobile phone setup / support.

• Mac / Linux Experience a plus.

If this describes you, by all means keep reading! We want you!

You will be a critical member of a small engineering team working to provide IT support for a wide variety of small and medium sized orginizations. This isn’t your normal position where you may be relegated to one small piece of the company’s technology, or a project that doesn’t matter. Instead, you will be instrumental and have the chance to work in many areas on many different types of technologies.
 

This job involves the following responsibilities:

• Be willing to learn and grow beyond this position. We believe that each team member should constantly be growing their experince level.

• Working directly with clients to solve their issues, plan for their future needs, and above all do it in a way that puts a smile on their face!

• Follow procedures and update thos eprocedures as needed to increase efficiency of the organization. Maintain network documentation.

• Be an excellent problem solver, and willing to roll up your sleeves to tackle any issue thrown your way.

• Respond reliably to on-call issues as needed.

• Provide timely and detailed entries into the ticketing system for all work performed.
   

What you should bring to us:

• Proficiency providing end user support in a Microsoft corporate network (domain).

• Ability to be on-call 24×7 at least one week per month. (Low volume. We average a call per month or two.)

• 2+ years in a end user support or related role.

• A strong desire to learn new skills and have fun doing it!

• Amazing customer service skills.

• Outstanding attention to detail.

 

If this sounds great to you, please submit your application by clicking below. We want to hear from you!